1. Introduction and Scope of Application
gbb99 ("we", "our", "platform") is an online gaming service provider operating for users in Bangladesh. This privacy policy applies to the gbb99 website (https://gbb99.cam) and all related services.
By registering for or using our platform, you agree to the terms of this privacy policy. This policy applies from the time an account is opened on gbb99 through a defined period after the account is closed.
We treat user privacy as our highest priority. Your trust and confidence are invaluable to us, and protecting that trust is gbb99's core commitment.
2. What Information We Collect
gbb99 may collect various types of information from its users. This information can broadly be divided into two categories: information provided by the user and information collected automatically.
2.1 Information Provided by the User
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment information — bKash, Nagad, Rocket, or Upay account number
- Login credentials (username and password)
2.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Operating system information
- Website browsing activity and click patterns
- Session duration and frequency
- Gaming activity history (bet amounts, win/loss records)
- Transaction history and financial activity
3. How We Collect Information
gbb99 collects user information through the following methods:
- Registration form: When you create an account on gbb99, you are asked to provide the required personal information.
- Transaction process: Payment information is collected when processing deposits or withdrawals.
- KYC verification: Government-issued ID information is collected to confirm your identity.
- Cookies and tracking tools: Cookies are used to improve the website browsing experience.
- Customer service contact: When you contact us via live chat or email, that information is stored.
- Fraud prevention measures: Activity is actively monitored to ensure account security.
4. Purpose of Using Information
gbb99 uses collected information only for the following legitimate purposes:
4.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing bonus and promotion benefits
- Providing transaction records and receipts
- Managing the VIP program and rewards
4.2 Security and Compliance
- Preventing fraud, money laundering, and unauthorized access
- Verifying user identity
- Meeting legal obligations
- Implementing responsible gaming policies
4.3 Service Quality Improvement
- Personalizing the user experience
- Analyzing platform performance
- Sending relevant offers and promotions (subject to your consent)
- Monitoring and improving customer service quality
5. Data Storage and Security
gbb99 follows industry-standard technology and practices to protect your information. Our security framework includes:
- SSL/TLS encryption: All data transmission between the website and servers is secured with 256-bit SSL encryption.
- Data encryption: Sensitive information such as passwords and payment details is always stored in encrypted form.
- Firewall and access control: Only authorized personnel can access the necessary personal information.
- Regular security audits: Regular security testing is conducted to identify and address system vulnerabilities.
- Two-factor authentication: Two-factor verification is available for added account security.
However, complete security of data transmission over the internet cannot be guaranteed. We make every effort, but if any unauthorized access occurs, you will be notified promptly.
6. Sharing Information with Third Parties
gbb99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Payment Processing Partners
The necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.
6.2 Technology Service Providers
Limited technical information may be exchanged with game software providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe to manage gaming sessions.
6.3 Legal Requirements
We may be legally required to provide information in response to a valid order from law enforcement, a court directive, or a request from a regulatory authority.
6.4 Business Restructuring
In the event of a company merger, acquisition, or asset sale, user information may be transferred — with assurances that privacy standards will be maintained.
7. Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the gbb99 website. Cookies are small data files stored on your device.
7.1 Types of Cookies We Use
- Essential cookies: Required for the basic functionality of the website — these cannot be disabled.
- Functional cookies: To remember your preferences, such as language selection or login status.
- Analytics cookies: To understand how users interact with the website.
- Security cookies: To detect fraudulent activity and protect accounts.
You can manage cookies through your browser settings. However, disabling cookies may cause some website services to not function properly.
8. Privacy of Minors
The gbb99 service is for individuals aged 21 or older only. We do not intentionally collect any information from minors.
If we become aware that a minor has registered on the platform, their account will be closed immediately and all associated information will be permanently deleted.
If a parent or guardian suspects their minor child is using the platform, please contact us immediately at [email protected].
9. Your Rights and Choices
As a gbb99 user, you enjoy the following rights:
9.1 Right to Access Information
You may request to see what information we hold about you. In response to such a request, we are committed to responding within 30 business days.
9.2 Right to Correct Information
If there is any incorrect or incomplete information in your profile, you may request a correction. This can be done through account settings or by contacting customer support.
9.3 Right to Delete Information
After closing your account, you may request deletion of your personal information, subject to specific legal and regulatory requirements.
9.4 Right to Withdraw from Marketing Communications
You may unsubscribe from promotional emails and notifications at any time. However, transaction and security notifications will continue to be sent.
9.5 Right to Data Portability
You may request your gaming history and account information in an organized, readable format.
10. Data Retention Period
gbb99 stores user information according to the following policies:
- Active Account: Required information is stored for the entire duration the account remains active.
- Closed Account: Required information is retained for a specified period after account closure, in accordance with legal and regulatory obligations.
- Transaction Records: Details of financial transactions are stored for the period prescribed by applicable law.
- Marketing Information: Information is removed from marketing lists immediately upon unsubscribing.
11. Policy Changes
gbb99 reserves the right to change, amend, or update this privacy policy as needed over time. For any significant changes, we will:
- Send a notification to your registered email at least 30 days before the date of the change.
- Display a clear notice on the main page of the website.
- State the effective date of the new policy.
Continuing to use the platform after any changes means you have accepted the revised privacy policy. If you do not agree with any change, please contact our customer support.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to get in touch with us:
- Email: [email protected]
- Live Chat: Support is available in Bengali 24/7 through the website.
We strive to respond to all your privacy-related requests in a timely manner. Your trust and confidence are gbb99's greatest asset.